| GEOTRAC, INC, Norwalk,
OH |
4/95 - Present |
A Flood Compliance Company for such clients as Standard
Federal ABN AMRO, Third Federal Bank, Bank One, St. Paul Federal, and
Sun Trust.
Positions Held:
Network Administrator/Project Manager
-
Responsible for lowering costs by
managing outsourcing companies and producing Service Level Agreements
designed to hold baseline and high performance levels.
-
Organize and control company policies
and practices that provided extensive support for IT projects that
gave the company a competitive edge and produced a strong ROI for
the company.
-
Manage network performance and security
on a daily basis.
Telecommunications Manager/Project Manager
- Responsible for lowering Telecommunications costs
by $200,000 per year through the implementation of improved technology
and negotiated long distance rates with carriers.
- Proposed and implemented new technology for the company,
including web collaboration, conference bridges, video conferencing,
CRM, and Sales Force Automation.
- Responsible for managing two Nortel PBX's, three
fax servers, and a call center using Apropos technology for routing
calls, emails, and faxes.
IT Support Specialist/Project Manager.
- Provided technical support to key external clients
pertaining to communications on Geotrac's AS400.
- Managed several key internal projects to reduce costs
and improve efficiency.
- Managed all aspects of Customer Technical Support
for GeoTrac's 400+ external customer base.
IT Support Specialist/Project Manager
- Provided technical support to key external clients
pertaining to communications on Geotrac's AS400.
- Managed several key internal projects to reduce costs
and improve efficiency.
- Responsible for all aspects of Customer Technical
Support for GeoTrac's 400+ external customer base.
| J & J SERVICES, Huron, OH |
9/93 - 4/95 |
Contracted services provider performing upgrades, large
system rollouts, and Help Desk support services to company such as General
Electric Lighting Division, Cole National, Rubber Maid, Roadway Trucking,
Consolidated Natural Gas, APM Cabling, and Bank One.
Positions Held:
Network Consultant
- Performed Novell server upgrades, large quantity
computer rollouts, network solutions, LAN administrative support,
and the installation of physical layers of Ethernet and Token rings.
| THE FUTURE NOW, Cleveland, OH |
12/83 - 9/93 |
(Formerly Entré Computers and Basic Computer)
Provide computers and computer-related services to large companies
such as American Greetings, Nordson Corporation, Van Dorn Corporation,
Manco Tape, and Cleveland Clinic.
Positions Held:
Account Respresentative
- Assisted the MIS department in selecting the proper
technology to meet the individual needs of customers. Specialized
in selling Novel Networks and associated hardware in technology package
solutions.
- Made sales calls and worked directly with key decision-makers
to improve overall company technology infrastructure. Made presentations
that closed sales.
- Built and maintained professional relationships with
client base.
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